Articles about User and Task Analysis

• Field Studies: The Best Tool to Discover User Needs 03/13/2007
  

  Jared M. Spool talks about why field studies are the most powerful user research technique for successful design teams.

• 5 Things to Know About Users 12/02/2002
  

  "Know Your Users" is the mantra of any good designer. Yet, what should you actually know about your users? How old they are? How much they make? Or something else entirely? A recent usability test helps identify the 5 things every designer needs to know about their users

• Driving Innovation and Creativity through Customer Data 09/01/2001
  

  This article explores the foundations of designing for innovation. Karen Holtzblatt has created contextual inquiry, a practical, customer-centered approach that helps designers develop creative solutions that dominate the competition.